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Online Support
The StatusLink™ Online Benefit Status system provides extensive support from within the users secession.
- The User Guide listed on the main menu gives documentation of functions available to the type of user currently logged on.
- The Help button found at the top right corner of the user screens will give helpful information related to the currently active screen.
Helpful Hints
- Set your terminal resolution to 1024 by 768 pixels for optimal performance.
- Your connection to StatusLink™ Online Benefit Status will be terminated after a pre-defined period of inactivity. If you get a Your session has ended. message, you must log on again to access information.
- Adobe Acrobat Reader (v.4.0 or higher) is required to view some information
available on StatusLink™ Online Benefit Status.
Click here to get a free copy of Acrobat Reader.
Supported Browsers
StatusLink™ Online Benefit Status supports the following web browsers only:
- Microsoft Internet Explorer 5.5 or 6.0 - Recommended for optimal performance
- Netscape 4.50 through 4.78. (Netscape 6.0 and above are not supported.)
StatusLink™ Online Benefit Status does not support and will not run reliably with the following web browsers:
- Microsoft Internet Explorer - All versions prior to 5.01
- Netscape version 6 and above
- Netscape - All versions prior to 4.50
- All other branded web browsers (such as Mozilla, WebTV, etc.)
America Online (AOL) Users
Limitations in current versions of Windows AOL prevent StatusLink™ Online Benefit Status from executing properly from an AOL window.
If you launch StatusLink™ directly from within AOL you will either see a message indicating that a script error has occurred, or the application will time out or quit after approximately 10 minutes.
If you currently use AOL as your internet service provider, complete the
following steps to access StatusLink:
- Launch AOL to access the internet.
- Minimize the AOL window.
- Launch Internet Explorer.
- Launch StatusLink from within Internet Explorer.
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